Contact & Help Centre

Send us a message or find answers to common questions below.

Get in touch

Our team responds within 24 hours, Monday to Friday.

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Email
General support
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Compliance
Regulatory matters
Support hours
Mon - Fri9:00 - 18:00 GMT
Saturday10:00 - 14:00 GMT
SundayClosed

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Frequently asked questions
Can't find what you need? Email us directly.
Getting started
Click Get started on the homepage, fill in your name, email and password. You will then need to complete KYC verification to unlock all features.
KYC is an identity verification process required by financial regulations. We verify your identity before allowing you to send money or withdraw funds.
We aim to review all KYC submissions within 24 hours. You will receive an email with the outcome.
Sending money
Go to Send money, enter the recipient email address on mbo.finance, select currency and amount. Transfers between mbo.finance accounts are instant.
We support EUR, GBP, USD, AUD, CAD, CHF, JPY, MAD and AED wallets with instant conversion between them.
Withdrawals are reviewed within 24 hours. SEPA and ACH take 1 to 2 business days. Faster Payments and Interac are usually same-day once approved.
Crypto
We support Bitcoin BTC, Ethereum ETH, Tether USDT and Solana SOL.
We use live prices from CoinGecko updated every 30 seconds. The price at confirmation time is the price used.
Crypto withdrawals are irreversible. Both KYC and 2FA are required to protect you from unauthorised withdrawals.
Security
2FA sends a 6-digit code to your email every time you log in. Even if someone has your password they cannot access your account.
No. We will never contact you to ask you to withdraw, send or move your funds. Anyone doing so is attempting a scam.
Change your password immediately in Settings, enable 2FA, and contact support@mbo.finance straight away.
Account
Accounts may be suspended due to suspicious activity or compliance review. You will receive an email. Contact support@mbo.finance to resolve it.
Email support@mbo.finance with your closure request. Withdraw all funds first. We process requests within 5 business days.

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